Trusted by leading hotels
Communication
The channels guests already use, answered in seconds and in your hotel's voice.
Availability, spa times, allergies, parking: Opally drafts the reply in your inbox with live rates and policies, so your team reviews and sends.
Website chat, WhatsApp, and Instagram answered instantly, with rooms and rates pulled live from your booking engine.
The voice agent picks up when the desk is busy or closed, answering check-in, directions, and breakfast questions in a natural voice.
Guests write in 100+ languages and get answers in their own, always in your hotel's tone.
Operations
The repetitive work disappears, and your team gets to host the guests in front of them.
Wifi codes, checkout times, parking: the questions that fill the inbox get answered end to end, without touching your team.
Directions, check-in windows, and practicalities handled before guests arrive, so the front desk queue shrinks.
Email, chat, and calls land in one place, with AI drafts ready for your team to review and send.
Revenue
Every fast answer is a chance to win a booking, an upgrade, or a five-star review.
1 in 4chats become booking leads at top-performing hotels
Room upgrades, late checkout, and spa slots offered naturally inside replies, when guests are most likely to say yes.
Instant answers with live availability convert lookers into bookers before they drift back to the OTAs.
On-brand replies to Google and Tripadvisor reviews in minutes, protecting the reputation that fills your rooms.
